ORDER AND DELIVERY

THIS IS A BRIEF DESCRIPTION ABOUT YOUR ORDER, PAYMENT AND DELIVERY, BASED ON THE TERMS AND CONDITIONS OF SALE ON THIS ONLINE STORE AUTOBEN PARTS, THIS DOCUMENT IS NOT A CONTRACT. THE SETTLEMENT OF DISPUTES SHALL BE GOVERNED BY THE TERMS AND CONDITIONS OF SALE. IF ANY PART OF THIS DOCUMENT DOES NOT COMPLY WITH THE TERMS AND CONDITIONS OF SALE, THE TERMS AND CONDITIONS OF SALE WILL BE IN FORCE.

By your visit to our online store autobenparts.co.za and by registering as a user, you automatically agree to the terms and conditions of sale, theconfidentiality statement and terms of use of the online store and get the status of the buyer.

The buyer may be any individual or company, residing and working in the territory of any country. Restrictions may be imposed only for countries subject to any restrictions, embargoes or other economic, environmental, political and other obstacles – either from the online store or from the Seller.

A consumer within the meaning of the legislation of the Republic of South Africa is a natural person who concludes a transaction not related to an independent economic or professional activity.

Operator of online store autobenparts.co.za is AUTOBEN CARS (PTY) LTD

ORDER
To place an order, the user must be registered. After registration, user account will be opened. Further orders will be carried out through this account. When registering the user specifies all the information marked as mandatory. Online store may also request other information required for the fulfillment of the order.

All products in our catalogue are sorted by category. The user selects the item and adds it to the order by clicking the corresponding button. Each product is accompanied by a brief description and the price. Product card may also contain an indication of any restrictions. If the product is a commodity restricted for trade in accordance with the legislation of the Republic of South Africa, it cannot be sent by mail; to receive it, the buyer must visit Central Office of the company – operator of online store and provide all necessary licenses, permits, etc. Goods, limited in circulation, can be issued to the buyer only after verification of licenses, permits, etc.

If the price unit of the item in the catalogue is specified with the value added tax (VAT) it will be indicated before the Purchaser concludes the transaction.

Delivery of the goods to be fulfilled after payment. Payment is made after placing of the order. Payment can be made either by bank transfer and credit cards or through of our Payfast or Truzo account.

The buyer who has the status of a consumer has the right to return the goods to the seller within  calendar days of receipt if the merchandise for any reason does not correspond to the needs and expectations of the buyer. In case of return the goods within 14 calendar days of receipt the price of the order will be fully refunded to the buyer excluding the cost of delivery. This rule only applies when purchasing products through the online store. In this case, the buyer undertakes to maintain the integrity and completeness of the product packaging.

DELIVERY OF GOODS
Delivery is carried out after full payment. Delivery is organized by courier service. All items are properly packaged, listed and transferred to the carrier. The seller’s liability for delivery of goods outside the Republic of South Africa shall terminate from the moment of the handing over of the goods to the carrier. When delivery of goods is in the Republic of South Africa, responsibility of the seller terminates with receipt of the goods by the buyer.

Cost of shipping is calculated automatically based on prices provided by the carriers.

The seller hands over the goods to the carrier for delivery within the number of days specified on the product page from the moment of receiving full payment for the goods. If the goods are not in stock, the seller contacts the buyer and specifies a different period of the handing over of the goods to the carrier. The buyer has the right to refuse from the order if the delivery time is not satisfied.

THE PURCHASER SHALL BE LIABLE AND OBLIGED TO FULLY COMPENSATE ALL COSTS RELATING TO THE REFUSAL TO TAKE THE GOODS FROM THE CARRIER AND IT’S RETURN TO THE SELLER.

WARRANTY & RETURNS
Warranty period depends on the status of the buyer.

The buyer that has the status of a general consumer, governed by legislation of the Republic of South Africa, has period for claims equal to 24 months. If the manufacturer warranty of the goods is longer than the term provided by law, manufacturer’s warranty will prevail.

For buyers who do not have the status of the consumer, the guarantee period is set by the manufacturer.

Manufacturer’s guarantee period is stated in the product description or in the accompanying documents.

If there is a warranty claim, the buyer must notify seller immediately, describe the problem and send the goods together with documents certifying of acquisition, to the seller.

To return the goods to the buyer, as well as returned for warranty repair or replacement, and upon cancellation of the order within 14 days, the customer undertakes to fully equip the item, pack the goods in such a way as to ensure its safety during transportation and apply the necessary markings. The seller informs the Buyer about the timing of repair or replacement after receiving the goods.

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